The highest mission of NuFlare Technology is to deliver products, systems, and services that customers can use safely and comfortably in accordance with our quality policies. We endeavor to improve quality from the customer’s point of view.
NuFlare Technology, based on its basic commitment to respect human values, strictly obeys relevant laws and regulations and strives to contribute to society by putting our customers first and providing safe, high-quality products, systems, and services with advanced features that ensure customer satisfaction.
NuFlare Technology has a quality promotion system in place that is headed by the Quality Control Manager.
NuFlare Technology aims to improve quality by making a shift from “passive quality control” to “active quality control.” To achieve this objective, the company is striving to increase the maturity of the quality management system by enhancing quality management capabilities that revolve around the following four core elements:
All departments of NuFlare Technology provide quality-assurance-related education to promote the “development of people who can contribute to the improvement of quality.” Different departments plan and implement different educational programs designed to help increase awareness of the importance of quality management, as well as reliability technology- and quality control-related skills, required of their respective roles and functions. The aim of “education for quality management human resources” is to provide quality management education, including that on cause analysis and preventative methods, to departments that are involved in the lifecycles of products.
NuFlare Technology has in place a Quality Management System (QMS) that has achieved third-party certification to ISO9001.
However, being certified to ISO9001 is not the final goal for the company; it aims to have its QMS reach further maturity. For example, its on-site improvement efforts include reviews, which are carried out to improve its quality management system by increasing the chance of recognizing potential hidden risks.
NuFlare Technology is working in cooperation with its business partners to improve the quality of the products that it procures. The company concludes quality assurance agreements with important business partners, while the Technology and Quality Assurance Departments provide these partners with the support they need in their respective areas of specialty, with the aim of improving the quality of products which the company procures from them.
If any quality-related problems that could affect the safety of customers should be identified, NuFlare Technology will inform all customers, without any delay, as well as disclose information about them through the website of the company and by other means.
As for other quality-related information such as information about changes in parts that are used, the company will provide such information to customers in accordance with contracts with customers, relevant laws and regulations (Export Trade Control Order etc), and the like.