The highest mission of NuFlare Technology is to deliver products, systems, and services that customers can use safely and comfortably in accordance with our quality policies. We endeavor to improve quality from the customer’s point of view. We aim to enhance our sensitivity and speed up our response to potential risk factors in order to eliminate product accidents and achieve the No.1 position for customer satisfaction.
NuFlare Technology has a quality promotion system in place that is headed by the Quality Control Manager.
To raise its quality management capabilities, NuFlare Technology is committed to activities in four areas, focusing on a quality management system（QMS）based on ISO 9001. To this end, we constantly strive to enhance the quality of our designs and procured goods in order to eliminate major causes of defects while developing human resources who can help to further enhance our quality management capabilities. All of our initiatives are based on compliance.
All departments of NuFlare Technology provide quality-assurance-related education to promote the “development of people who can contribute to the improvement of quality.” Different departments plan and implement different educational programs designed to help increase awareness of the importance of quality management, as well as reliability technology- and quality control-related skills, required of their respective roles and functions. The aim of “education for quality management human resources” is to provide quality management education, including that on cause analysis and preventative methods, to departments that are involved in the lifecycles of products.
NuFlare Technology has acquired ISO 9001 certification as a basis for its quality management system. In addition, as part of its efforts to enhance its effectiveness, NuFlare Technology assesses the maturity of its quality management system to identify its issues and devise a plan to resolve them.
For NuFlare Technology, the quality of suppliers is becoming increasingly important for our business management. To maintain and improve the quality of the procured products, NuFlare Technology concludes a quality assurance agreement with key suppliers that describes its concept of quality assurance and quality requirements. At NuFlare Technology, the procurement, quality, and engineering departments concerned cooperate to audit our suppliers at appropriate intervals according to the types and importance of the procured products.
If any quality-related problems that could affect the safety of customers should be identified, NuFlare Technology will inform all customers, without any delay, as well as disclose information about them through the website of NuFlare Technology and by other means.
As for other quality-related information such as information about changes in parts that are used, we will provide such information to customers in accordance with contracts with customers, relevant laws and regulations (Export Trade Control Order etc), and the like.